Can't install Windows7 SP1

  Charlie Mac 23:45 04 Nov 2012

Do I need to download and install Windows 7 Service Pack 1 for my x64 system? e.g. will it be necessary if I choose to upgrade to Windows 8 ?

My HP VG247AA-ABU p6217uk was purchased on 24/12/09 with Windows 7 pre-installed and I have taken updates automatically almost daily since then with the exception that SP1 download and installation fails consistently since it first became available.

I have taken up this issue with PC World and with HP and they did try to help without success. I then contacted Microsoft and they reached the conclusion as follows:-

“I am sorry to hear that the issue persists after performing our previous steps. Based on the further research, I noticed that our issue may be caused by the corrupted system files. Based on this situation, I suggest we perform an In-place Upgrade to repair the corrupted system files. I would like to explain that the In-place Upgrade is a tool to repair the system. Through the special upgrade process, we will be able to repair the system. The In-place Upgrade will not affect settings like photos, movies, documents, etc. that are saved on the computer. However, it is recommended to first backup your important information and files to other partitions or other disks. Then please perform the following steps: In-place Upgrade ============= 1. Insert the Windows 7 installation DVD in the computer's DVD drive. 2. Click Start and choose Computer. 3. Please find the "setup.exe" file in the DVD-ROM and double click it. 4. Click Install now. 5. If we are prompted to input the product key, please click Next without inputting any key. The setup wizard will prompt and ask if you agree to install Windows 7 without the key. Please choose to confirm. 6. When you reach the "Which type of installation do you want" screen, click Upgrade to upgrade the system files of Windows 7. Note: While performing the In-place Upgrade, the system will restart automatically (several times) to merge the files and programs. Please leave the computer alone and do not configure it until In-place Upgrade is completed. The system will start Windows 7 once it is upgraded. When the In-place Upgrade finishes please restart the computer and go to Windows Update to test the issue again.”

Would you agree that this solution has a fair chance of success? My Pc seems to be working OK at present and I have hesitated since I will need to purchase a Windows 7 Installation DVD.

Charles McCaul

  johndrew 11:00 05 Nov 2012

The Upgrade/Repair suggested by MS should work but will take some time. Given that this problem appears to be System file related I am surprised they didn't suggest using SFC /Scannow first as it will check the files and repair as necessary.

I would suggest you download the W7 SP1 file, run sfc /scannow and then try to install SP1 from the download. There is a bit of information on installing SP1 here.

If you still have problems with the installation then try the MS fix.

  Charlie Mac 12:51 05 Nov 2012

John, I am very pleased to receive your responce.Unfortunately your first suggestion dose not work.The windows update window shows update downloading but indicates no progress and gives up after about 10 minutes and shows error code: 80073683 and the comment, ".....encountered an unknown error".My system repeates this daily without success. I should have made it clear that my post indicated the final response from Microsoft after making several attempts to correct the situation. I have now run sfc scannow and no problems are detected. regards Charlie

  jamieamunra 16:06 05 Nov 2012

Hey buddy, did you try a manual install of SP1?

  jamieamunra 17:01 05 Nov 2012
  lotvic 21:02 05 Nov 2012

I suggest you download the official MS W7 .iso and burn it to DVD using a program like the free Imgburn program which burns .iso image files.

Scroll down to the middle section to the USA english language SP1 U (media refresh) Then you will have an install DVD that already has SP1. You should be able to use that for the upgrade instructions that MS gave you.

  johndrew 12:06 06 Nov 2012

If SFC /Scannow found no problems and you still are unable to download the file, or as lotvic suggests, the official MS W7 .iso, it may be worth attempting a System Restore to an earlier point where updates were working correctly. Your existing data will not be affected as only W7 operating files will be taken back to the earlier date - you may need to reinstall some updates after Restoring though, it depends how far back you go.

If you still fail to be able to update you will need to follow the advice provided by MS.

The MS process will carry out what used to be known as a "Repair Install" in XP. A better set of words can be found both here and here which will walk you through the process. Again you should retain all data files as only the W7 OS should be affected, however it is always good practice to backup data whenever carrying out this type of operation.

  Charlie Mac 18:49 09 Nov 2012

Jamieamunra, Yes I have tried a manaul download,without success. Thank you also for your Windows8 link.


The download link that you have provided has been blocked by "Norton" as a "malicious web page"; would you suggest that I ignore this warning.


  lotvic 21:27 09 Nov 2012

Don't know what settings you've got but says OK completely clean.

  Charlie Mac 15:29 12 Nov 2012

My system is actively showing "Please wait while your Windows files and settings are being restored". "System Restore is restoring the Registry" It has been running for nearly 2 days. Please, any suggestions will be very welcome.

  lotvic 15:20 13 Nov 2012

I had to do this: Install Windows Updates KB2454826, KB2534366, and KB2533552 (these updates will improve a successful installation of the service pack)

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