For the past three months or so, I have continually tried to run Windows 10 Update; every time it reaches 100% and immediately the message comes up - "Windows cannot finish the update - we will remove altered files" or a message like this. Is there any SIMPLE thing I can do to get all the updates installed? Many thanks for any help you can give me. I should say that I checked some items on Google but was completely confused by the very technical suggestions! This also happens every time I close my computer down the Update programme starts and finishes after about 15 - 20 minutes with same message
First I would try clearing the Windows cache:
Open a command prompt as Administrator (click the Windows icon in the bottom left corner and type 'cmd' ignoring quotes. Right click the 'Command Prompt' and select Run as administrator). Within the command prompt type 'net stop wuauserv' then press enter. Open an explorer and explore to C:\Windows\SoftwareDistribution\Download and delete all the content within Download folder. Then reboot the computer.
I did as you suggested Peter, but after entering the net stop wuauserv I got message that the Windows update service isn't started! Does this help or hinder the solution? Sorry I am not being thick but I am 81 years old so you'll have to make allowances!
That's good, the message is what you should expect or similar(apologies, I should have mentioned this before). After you received the message to say that the Windows Update service has stopped, open explorer. Do this by going to the bottom and within the bar, there should be a yellow square. This should open Microsoft Explorer. At the top there should be a text area, type the following "C:\Windows\SoftwareDistribution\Download" leaving out the double quotes and then press Enter. Select everything within that folder and press delete.
Restart the computer/laptop and try the Windows Updates again.
Success Peter! Thanks for your assistance and also for being so patient with me! I have made a note of your answer in case it happens again. My thanks also to Fruit Bat not only for this problem but for many you have fixed in the past
This thread is now locked and can not be replied to.