I assumed it was a Win7 std programme, but it seems not. I've checked my installed programmes and Bitdefender isn't listed - nor do I remember ever downloading it. So if I can't see it, how do I get rid of it?
I do use Spybot and CCleaner. The trouble with all the solutions offered is they only get rid of the .dmp file that it created and not the programme itself.
A search in Windows throws up the .dmp files (which I deleted) but there's also a reference to C\ Windows\Temp\avast_ash2 but I can't actually find the file to open/delete it. If I double click on the search result it shows an empty folder.
Yes SS - it pops up on a restart despite deleting the .dmp files. I also ran the usual malware 'cleaning' progs but strangely Adaware won't run - it just says 'service unavailable'! I've never seen that before.
Microsoft's "Process Explorer" should help in identifying what's going on. You can get it from here and the download link to the ZIP file is top-right. There's nothing to install.
When that error message window next appears, leave it on the screen then start Process Explorer. Note that you may get better results if you launch it by right-clicking it and choose "Run as Administrator". All you need to do is to drag and drop the little target icon from Process Explorer's toolbar then drop it onto that error window and its process name will be highlighted in blue. Let me know the process name shown. Also, right-click it, choose "Properties", click the "Image" tab then copy and paste the "Path" into your reply and I'll advise further.
If you identify the culprit and fix this issue yourself then let me know please.
By the way, I don't think this is anything that's malware related.