They (Microsoft)are wasting their time. Perception?
That might have been the case 12 months ago when they could could get away with claiming, "it's all about drivers, or it's all about software - it's gonna be just fine". Millions of pc owners, company IT managers, technology journalists, all over the world have given Vista a try - having waited for the software, the drivers, the service pack, and they still think that Microsoft have misjudged what is required from an operating system.
It is now blindingly obvious what they need to do - make sure that the next OS is an attractive proposition for all Windows users, and to achieve that they need to listen, listen and listen.
The comment made here by al7478 rings true with me - I think most people wanted to like Vista and the the common sentiment is not hate, it is disappointment. They are not in trouble yet, but they have to get the message, and quickly.