Always room for improvement!
I ordered a Washing Machine from Pixmania, the site said approx 5 days for delivery but expect an email the next day to confirm, the email arrived and gave a time of 12:30 on the Wednesday, at midday my Wife had a phone call from the delivery driver to say he would be there in 20 minutes, he was, brilliant service, oddly enough it was delivered by Currys who had said a 16 day deliver wait and the machine was £30 more.
This week, I was due a call from an engineer yesterday, was told any time between 7am and 9pm! a little to open.
Sat here now waiting for a delivery, due another tomorrow and one on Monday, everything was ordered the same time from the same company, so as above, room for improvement.