unwanted phone calls

  conrail 21:06 27 Apr 2011
Locked

today I have had 4 phone calls asking me about my gas & electric, is this a record? I usually get one a day, I have asked to be removed from their system, waste of time, I even asked one guy his name telephone number & extension plus the company name and address, he give all of these, a Leicester address, I then contacted the TPS, guess what, no such company exists, I gather they are foreign, dialing 1471 after a call doesn't help as they withhold their number, I have been polite, screamed abuse, threatened legal action, a waste of time, but still the calls come, now I just put the phone down and continue with what I was doing, after half an hour I replace the receiver after making sure they are not there, should they be there I will just leave the phone alone. one girl told me she was from my supplier and asked what tarif I was on, I told her to look on her system if she provided me with my fuel, one guy asked my password, I said if I ring my supplier I will give my password, if my supplier rings me they have to provide mw with my password anybody any suggestions as to what I can do

  morddwyd 21:34 27 Apr 2011

The only 100% way I know of is TrueCall.

It's expensive, but really 100% effective.

I have not had one unwanted call (previously averaged 20 or more a month) since I installed it, over a year ago.

  mammak 21:45 27 Apr 2011

I agree these sales calls are very annoying. There is a Telephone preference Service (TPS) you can register with, that should put a stop to most of these calls. http://www.mpsonline.org.uk/tps/

  mammak 21:48 27 Apr 2011

link text

Guess whos not used the new layout before? Hope this works :D

  SparkyJack 08:48 28 Apr 2011

You do seem to be in a fix - TPS only seems to work for UK numbers, and here only for main users of phone mail - it does not stop local firms simply going through electoral register or phone book and does not work at all for overseas sourced calls. So- as suggested - a caller I/D display set up - don't pick up unless you know who is calling. Tru call - expensive but effective Or simply pick up and do not speak - put down when the callers I/D's themselves.

Or a loud whistle- As suggested once by F/E on this topic previously I use a 'Bosun's call- that makes clear down.

  spuds 11:03 28 Apr 2011

Apparently Ofcom here in the UK cannot do anything about these types of nuisance calls, yet there is US$millions if not US$billions spent on monitoring phone calls around the world.

Welcome to modern technology. It only seems that something is done, if profit is a motivator?.

Personally, I get fed-up with companies constantly offering initially recorded claims services offers. The second in-line is utility companies with their various money saving offers?.

At least a telephone answer machine screens some of these very annoying practices.

  conrail 11:37 28 Apr 2011

thanks guys, interesting replies, when I was made redundant 3 years ago I worked in a call centre for a mobile phone company and always said I would treat callers the way I would expect to be treated, I was once given a verbal warning for being too familiar with a customer, he is quite famous and I went to school with him and we support the same soccer team so we had a laugh, anyway I was in trouble, I was then made redundant again when I refused to work on the team that does this cold calling, I said I wouldn't want it and so I wouldn't do it, a week later I was out (again) I like the true call idea, if t was only a bit cheaper now I am unemployed.

  oresome 11:44 28 Apr 2011

We have the answer machine on at all times and never answer unless the caller identifies themselves, which all regular callers do.

We also have TPS, but this only prevents a percentage of the calls.

I'm afraid callers at the door are also largely being ignored now. Almost without exception they claim not to be selling anything, but in reality are. They invariably call just as we are sitting down for a meal.

I know businesses have to survive, but if I want something, I will research it and select a supplier.

  spuds 13:04 28 Apr 2011

conrail

Perhaps in your last post, you have made the point on how some of these call centres operate, with very little consideration to the potential customer, or even their work force.

People are often going on about the poor overseas call centres, who highly educated staff are working for a pittance etc etc. Yet who as brought it to this stage?.

And the answer is very simple, the large corporations or commercial business's, whose bosses suggest that they are worth large salaries with additional perks and bonuses, who then perhaps actually contribute very little to the companies that they control, and perhaps even less to providing actual true customer services to their fare paying subscribers. In the end, its the customer who is to blame for accepting this change in modern commerce, and who do very little to get this attitude changed.

Perhaps one point worth mentioning. I know a person who got very annoyed by one particular cold calling company, that they obtained the CEO's details. No joy in contacting this CEO requesting a stop to procedures, so the person then started sending 'annoying' telephone calls to the CEO, with the end results that legal action was threatened. Seems to me that some people can get away with things, yet other less fortunates cannot!.

  Graham. 15:58 28 Apr 2011

Your Telephone Service Provider will give you the option of Anonymous Caller Reject. The caller receives a message to re-dial, releasing their number. Unfortunately, there's usually a charge for the service.

  Portal11 08:15 29 Apr 2011

TPS is totally useless like ALan14 has stated to outside the uk calls! and majority of the calls we receive are from outside the UK!

Shame on the goverment for not doing enough on this! if its purely down to them to deal with this? money should be invested to outright stop this its clear that this is gained momentum from a small issue to somewhat larger one

The other day a Eastern man called from a Blocked number he asked me if i was the home owner i knew what kinda call it was so i said "No they are not here" he said "Argh" then cut the call on me..Damn ignorant!!!

looks like things are getting worse with this pest, WHY should i have to pay for extra services from my telephone provider why isnt they something been done? this has been happening for years now...

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