software refunds a grey area.

  KEITH 1955 11:18 10 Feb 2019
Answered

Have you ever tried to get a software refund for whatever reason and been refused. I buy software online or via steam because whenever I have taken a shop bought disc back I have been refused a refund because ( playing with words ) when you open the box you become the licence holder and the product cannot be refunded and resold because licences are not transferable. One guy even said you are not buying the game you are buying the licence to use it. So , being cynical now , does this mean that up to a 100 guys will spend 2 years working on a piece of software then "sell me the licence " and give me the game for free.

I once sent a disc back to manufacturers as it had a crack in it so would not install , the shop would not refund me as I had opened the box ! The makers said disc not damaged but if you want a replacement it will cost x amount , I refused so they sent back the "undamaged" disc with the crack still in it.

As a youngster was getting served in front of me he casually said if it does not work can I have my money back. His dad heard the man say no so he stopped his son opening the box and asked for his money back. At first the staff said no so dad said you cant refuse as he has not opened it !

  HondaMan 20:24 10 Feb 2019

The damaged disc should have been sent back to the person who sold it to which is not necessarily the manufacturer

  HondaMan 20:25 10 Feb 2019

Sorry - "you" went walk-about

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