Truly sorry to hear about your experiences, but like you I find things are changing as to what we expect but don't seem to get.
But when we bring these subject up, we appear to be accused of moaning, and not accepting the necessary and required changes laid before you!.
Mentioning seating arrangements on trains, I saw a documentary the other week about such thing. Apparently there are very strict laws nowadays in the UK for animal transportation, but very little for the paying public.
Apologies for going off thread, but I had to have my unique daily moan.