Quote "a very helpful customer service helpline".
Pity the poor accountants are getting passed from pillar to post these days then! If I'm visiting my parents, I often hear mutterings from the study along the lines of "...blood from a stone".
Sir Radfordin - normally, you would be okay with this one, provided that you can justify its need. But as it's a sideline, it may be seen as non-essential. With conventional businesses (where it is the primary or sole income) it's generally quite easy to claim offset for things like that.
I might ask my dad when I next speak to him and find out what he thinks.