When the Royal Mail deliver 'When you were out' cards, stating that they have taken the item back, because they had got no response. And you have a written arrangement for delivery to 'designated neighbours', and they refuse to delivery there "because we do not provide that service". Then something must be seriously wrong with the senior administration of Royal Mail.
The same might be said about Special Signed for next day time slot deliveries. Have you ever tried tracking the item. One such item from me, took two days, and it took another few days before I got a part explanation from Royal Mail. I say part, because apparently Data Protection played a part in the answer?.
I still cannot understand how Royal Mail are suppose to be losing money hand over fist, yet at the same time, most of the daily mail I receive via a Royal Mail post-person as another companies logo on it and not the Queen's stamp. I realise there is suppose to be competition, but there are limits?.