My car was in yesterday for its annual service and MOT.
The Dealer came and collected it at 8.30. About an hour later I got a phone call saying that one of the front suspension springs was broken and would need replacing. They then sent me a video on Email from the workshop showing the broken spring. They obviously have a way of doing it so that it definitely is your car in that they start with a shot of the rear number plate and its one continuous shot and voice over showing the fault and ending with a shot of the front plate. The fitter making the video also gives his name.
I recall many years ago, when I took my vehicle for a service and pre-MOT, and was informed by telephone that the rear suspension was faulty, and required urgent attention. Gave the go ahead for the work to be done.
Twelve months later I did the same service and pre-MOT, and was informed that the rear suspension was faulty with apparently the same faults. Lucky the previous guarantee was for 2 years, and I pointed this out to the service manager, and I had the bills to prove it.
Apparently 'on checking' the mechanic and reception had made an error, it was another vehicle. Strange really, because shortly after that the local newspaper was reporting a court case on the same garage, manager and some of the staff, on how they had been charging customers for work not done or required?.
I suppose with a video, it might be more 21st century, and give you more confidence. But would it have also added more cost on top of the original bill?.
Its a 09 reg Nissan Note 1.4. It seems that top coil of the spring had broken. The bit was still there as shown in the Video.
They were of the opinion that this problem is often caused these days by road humps, although I do try to negotiate them carefully.
The garage was the Desira Nissan dealer here in Norwich, and a major service, MOT and the repairs cost just over £400. Not cheap but then not too bad and the work had to be done to get the MOT. And the car was collected from home and delivered back afterwards, repaired, cleaned and valeted, with 12 months RAC breakdown included in the price.