Gas Boiler annual service

  Graham* 15:51 05 Dec 2012
Locked

I have my boiler serviced once a year as part of a maintenance program with my fuel company. It took a few phone calls to get an appointment this year, new company taken over to do the contract had lost all the records, apparently.

When the man came, he 1)measured a pressure and 2)held a gas tester in the exhaust fumes. That was it. Total time 10 minutes.

I've now seen an ad for another company who offer new clients a free boiler service worth £99.99. I hope theirs takes longer than mine did.

  Forum Editor 18:16 05 Dec 2012

"he strips the boiler down and puts it all back together, it takes him a good hour."

It all depends on the type of boiler, but with a modern Combi boiler that kind of thing is totally unnecessary for an annual service.

  flycatcher1 18:58 05 Dec 2012

Over the years we have had good service from British Gas' A bit expensive but well worth while.

However we had a new boiler installed in the summer to replace our over thirty year old Potterton Netaheat 16-22 and the new Worcester Bosch, although it, theoretically, produces more output, in practice the house is colder.

Investigations continue including the fact that, apparently, we are not getting the expected savings but this may be explained by variable weather conditions.

  lotvic 19:49 05 Dec 2012

flycatcher1, that's interesting, I'm having same, ie house is colder. I've had to up the room thermostat (on wall in hall) since new Worcester Bosch (not a Combi) was installed 3 yrs ago so now am using more gas than before. Also have had to have 3 way port replaced... let me see, yep I'm on number three so that makes a new one every year.

  spuds 19:54 05 Dec 2012

Graham

You didn't have an 'annual service' it was just a 'gas safe check', two total different things. The reason I assume this, is because we have had the same confusions over the past few years. When our fuel supplier offered the service to us a few years ago, it was a proper 'annual service' on all the gas appliances. Change of contractor and it became a 'gas safe check'. As you say, 10 minutes and the engineer had gone. Wasn't impressed at all.

The niggling part, was the contractor engineer visited recently, and about a month later the fan on the boiler started to give problems. Local recommended person did the repair, which cost £300.00. He offered to service the gas cooker, boiler and fire for £65.00, which we have accepted for the new year, as a slot-in job.

I did look at other options, and some interesting results were found.

  flycatcher1 20:00 05 Dec 2012

lotvic We are in the same boat. I have had one three way valve changed soon after the new boiler installation.

The system struggles to get up to any reasonable temperature which my old Potterton never did. I feel that the boiler is not getting the water up to the right temperature and so it is always trying to catch up.

A retired BG Engineer said that I was wrong to change but distaff was worried that we would have amassive failure on Christmas (Sorry FE) Eve.

Progress eh?

  Graham* 20:47 05 Dec 2012

Thanks all. I also was with BG but they kept putting the price up. I shall investigate their current deals and go back to them.

My current deal with SP:

Annual boiler service and safety check – carried out by our qualified engineers
Unlimited call outs – that’s a promise. No matter how often you need us, we’ll be there
24/7 emergency call centre –365 days a year
All work carried out by qualified Gas Safe Registered engineers – no more stress about trying to find someone reputable
Helpful energy efficiency advice – we’ll make sure your system is working at its best
  Graham* 20:50 05 Dec 2012

Try again

Annual boiler service and safety check – carried out by our qualified engineers Unlimited call outs – that’s a promise. No matter how often you need us, we’ll be there 24/7 emergency call centre –365 days a year All work carried out by qualified Gas Safe Registered engineers – no more stress about trying to find someone reputable Helpful energy efficiency advice – we’ll make sure your system is working at its best

  lotvic 21:54 05 Dec 2012

I'm keeping my eye on 3 way valve as sometimes the rads go cold when hot water cylinder is hotting up. At the moment it's as if it can't cope with both or it's sticking. Can't be the pump again I hope (had new one last year) and a new switch thingy that sits on top of 3way valve. (can't just remember what that's called) Am also on my 2nd Magnaclean though I wasn't convinced it needed it (but it was free replacement so didn't argue)

  lotvic 22:49 05 Dec 2012

Woolwell, yes and I've got service agreement which includes all pipework etc to do with Central Heating, Lab & Parts and get priority call out because registered as vulnerable household.

  Phil Ocifer 08:40 06 Dec 2012

We have Vaillant combi, c.20 years old; Vaillant keep mailing us with service plans, but c.15 years ago when we arranged a service, their engineer suffered a bereavement (we think) and let us down. Obviously I had sympathy, but cover should have been available. Failing that, a phone call and re-schedule would have been nice.

Apart from one small persistent drip for the last 10 years (which we have a jug under), the boiler had been faultless, however, the significant other has always wanted it serviced and last year, having found a local company, I got it booked. Cost about £40 +VAT for an engineer to strip/test/reassemble and tell us to keep hold of it for as long as possible as "they don't make 'em like that anymore". Total time about 70 mins.

Obviously, finding a bona-fide firm you can trust is often the first massive hurdle.

My advice: Pick a medium sized local firm with about 5-15 engineers/fitters. Check http://www.gassaferegister.co.uk using your postcode to find your local companies (and individuals).

(The firms will often post photos of their engineers, however it can be a bit of a rogues gallery, so do not use a persons appearance as an evaluation tool ha ha).

If you choose to use your local small ads, check the http://www.gassaferegister.co.uk to see if they are registered. If they are not, they will probably use a "mate" who is registered to oversee or pass the work.

Get recommendations off your friends and neighbours - almost everybody will have used somebody at some time. Personally, I avoid BG due to their pricing structure, however they do do a good job, they are always available and you are almost guaranteed a fix within 24 hours. Either that or some yellow tape and a prohibition notice :)

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