Have any of you reading this had a foot in mouth moment either by doing it or been on the receiving end of it.
Did you not, at any stage, think that the Medical Sister for the care home was giving your wife advice based on her experiences caring for elderly, sometimes wheel-chair bound, people?
I guess I got a result because the woman was given a verbal warning about her conduct
If you had discussed the advice given by the Medical Sister the first time she probably would not have repeated it and you may have appreciated that it was given in good faith.
I hope you are satisfied with your result.