this is a serious question,i am a bt broadband customer, and to try to speak to anyone about anything i find it "almost" imposable to understand what any one of them are saying ( except for the automated responce when they answer the call) my contract with bt ends in june and i cant wait to get rid of them for good, am i the only bt customer to have this problem ???,i cant believe so .( suggestions for an alternative would be welcome) i am consiering "sky" "virgin" and "talk talk" thanks for any responce
on the phone the other day, and had to ask him to repeat almost everything he said. He spoke with a broad Scottish accent, and was almost totally unintelligible.
Being British doesn't guarantee a good speaking voice, any more than being a foreigner makes you hard to understand. The most beautiful voice I ever hear is that belonging to the receptionist in the Paris office of a client of mine. She speaks English perfectly, and with such a lovely accent that I am tempted to invent conversations with her, just for the pleasure of listening.
The same thing applied to an Air India Cabin crew member who recently looked after me - her command of the English language was streets ahead of many home-grown Londoners, and her accent sounded much nicer, too.
I wonder if people working in call centers abroad such as the B.T. one mentioned have as much difficulty understanding customers from the U.K. especially those with a very broad regional accent. I suspect it is no easier for them than it is for us.
For a start, all the budget ISPs have call centres in the sub-continent, it's one of the many ways they keep over-heads down.
Secondly, of course they employ British people, but I have almost daily contact with a British BT employee based in Oswestry, she has such a weird accent that I've given up trying to understand a word she says and do all work by email.
Thirdly, I have a feeling that many of the sub-continental customer service operatives would have made a better job of your post. Your subject heading is spelt wrong and the first person I should always be capitalised.