I agree, people do expect too much from the council.
Our street has a wide grass verge and when I cut the grass, I trim the verge outside my house and both my neighbours (both little old ladies).
It only takes five minutes to do, yet I have heard several able bodied people complain that the council should cut it more regularly.
Similarly with a couple of work colleagues, they complain bitterly that the council wont come out and do very minor repairs to their council houses.
When for the sake of a few pounds and five minutes, they could fix the fault themselves.
If you suggest this, they looked shocked and say "it's the councils job". They would rather suffer the problem, than get up off their arse and solve it themselves.