There was a Select Committee hearing recently on the administration of student loans. Concerns were aired about the way student's had to communicate, and one was about premium line costs and the poor set-up. One MP put it akin to a student losing a daily meal, while attempting to communicate with the relevant body. Apparently this will or may change to more favourable cost effective ways in the New Year?.
"The next action should be to block all access to the internet on office computers to prevent staff busily booking holidays, playing bingo and similar instead of working."
In the public sector/ government offices I have and still do work in, access to webmail, social media, dating, pornographic and gambling sites is totally blocked. You can view shopping and travel but cannot make any purchases as https site access is blocked.