AOL's FREE helpline query

  CurlyWhirly 00:41 08 Aug 2005

I am just curious as to why AOL no longer offer FREE telephone support when they have been offering it for years?
Can they no longer afford to offer this FREE service?

I have heard rumours that their telephone support still isn't up to much despite being a paid for service so you would expect better support and this could be because their call centres are based in India.
Also there are stories that the call centre staff can't understand us when we ask them anything and vice versa!

Also that quite a few AOL subscribers are planning to change ISP's because the FREE helpline has been stopped but IMHO this is a bit extreme. What do other forum members think?

  CurlyWhirly 00:43 08 Aug 2005

p.s. I forgot to say that I very rarely have connection problems so I am not asking this question because I am spending a lot of money on the helplines. I am just curious as to why it is being stopped that's all!

  CurlyWhirly 08:53 08 Aug 2005

Chegs ®.
Yes perhaps it will improve given time.

Yeah I know what you mean with the AOL talk service as I have asked a general query on live help and the chat agent seemed more interested in trying to sell me their phone service than answer my query!

  CurlyWhirly 22:37 08 Aug 2005

Snec - interesting reading. lol

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