Did you see that piece on TV where the pensioner was with TalkTalk? They decided to 'impose' broadband into the package even though the customer doesn't have a PC. When complaints were made and a request to remove it from the bill they ended up disconnecting her even though she was fully paid up for all her bills - in fact TalkTalk owed her money for the broadband she didn't ask for.
Took a long time to resolve with the 'excuse' that they had taken her original supplier over and 'standardised' the package to fit their schemes.
Not a company I would wish to do business with.