I agree with your sentiments. Normally the service here is excellent and when problems do occur they are usually sorted out within a reasonable time.
I often wonder if the people who complain so much could sort out the problems themselves or are they just spouting off to make themselves seem important. They should be thankful that I am not the FE as I would bar them from the site quite quickly.
It is one thing to ask about problems which you are experiencing but quite another when it turns nasty.
I add my thanks to whoever sorted out the problems, most of us appreciate your work.