If you still can't get at it try the following which has been taken from the site.
"You must have a current, valid license key to receive any Zone Labs updates. Click here for instructions on how to determine your support and update expiration date.
If you have trouble getting your update, try adjusting the privacy settings for the site. On the Privacy panel, there are default settings under the Main tab, and sites affected by the privacy settings are listed under the Site List tab, when the Privacy Advisor option is checked. You can turn Privacy features on or off by site.
If that still does not help, you may need to drop some or all privacy settings while visiting that site, specifically Cookies and Mobile Code Control."
I know what to do I've had ZoneAlarm for several years now, I'm just pointing out that if you use the update option fron the program it is still downloading the previous version, not the new one,despite what it say's when linking, and people should use your link and not rely on the update option.