XP won't boot

  reddwarfcrew 19:54 14 Jul 2003

I'm posting this on behalf of my mate who has just phoned, so sorry if its a bit vague.

He's been using his PC and everything was fine, but he's just done a reboot and he says it gets to the XP logo with the green bar at the bottom and then reboots and starts again and does the same thing.

Has anyone got any clues.

He's got an orig XP CD, so how can he use this to get the PC booted up into XP and perform a restore a previous time.


  User-312386 19:57 14 Jul 2003

i would go into the BIOS 1st and ensure that the HDD is set as Primary master and not slave

  Rayuk 20:01 14 Jul 2003

Has he tried via safe mode.

  reddwarfcrew 20:04 14 Jul 2003

not yet, he's said he's gonna leave it for an hour, just in case its got overheated with todays heat (its in a small room).

Could the heat be a likely cause?

  spikeychris 20:07 14 Jul 2003

Try hitting F8 continually whilst its booting up, then select last known good config.

Or tell him to Boot the computer using the XP CD.

When you see the "Welcome To Setup" screen, you will see the options below

This portion of the Setup program prepares Microsoft
Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

Press Enter to start the Windows Setup.

do not choose "To repair a Windows XP installation using the Recovery Console, press R", (you do not want to load Recovery Console).

Accept the License Agreement and Windows will search for existing Windows installations.

Select the XP installation you want to repair from the list and press R to start the repair.

Setup will copy the necessary files to the hard drive and reboot. Do not press any key to boot from CD when the message appears. Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.

He will have to re-install all the hotfixes he has downloaded.


  reddwarfcrew 09:21 17 Jul 2003

He has run a repair and can now get into XP. However he says he keeps getting the following message when he is logging on:

C:\windows\wt\updater\wcmdmgrl.exe. The NTVDM CPU has encountered an illegal instruction. CS:0004 IPOa44 OP: ff ff ff ff a9 Choose close to terminate the application.

Any ideas?

  AndySD 09:48 17 Jul 2003

click here and download and run spybot

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