xp sp2 cant open message wont downlaod

  MAGGX 11:14 07 Jan 2007
Locked

Hi all,
Ive tried to download xpsp2 so I can plug and play a external hard drive.
When down loading microsft updates which are required. But when it scanned my pc. office 2003 sp2 and microsoft frameworkpack 1 did not download.
To find the reason tou had to click on the red dot with the? next to it Well I can click all I like nothing comes up. There is the small hand/pointer apearing over the red dot so it looks like I should be able to find the reason for not downloading. Any ideas? .....HELP PLEASE.

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