xp pro won't shutdown

  pookie 11:03 30 Oct 2003
Locked

hi

as title says - it won't shutdown either through shutdown or restart. no new software/hardware added. anti virus is up to date. no error messages come up.

any ideas?

thanks

P

  pookie 11:33 30 Oct 2003

hi lozzy

it's a dell - xp pro version 2002, optiplex gx260 with 2.4 P4 and 256 ram. i've not checked bios name as machine was ok tell recently and no settings have been changed by the user.

cheers

P

  graham√ 11:43 30 Oct 2003

Is this one of the symptoms of Hotfix 811493, by any chance?

  pookie 12:08 30 Oct 2003

hi

graham - i've checked the machine and that hotfix is not listed under add/remove programs (other hotfixs are). Do you mean that 811493 should be added to solve shutdown issue or that shutdown issue is a result of having 811493 installed?

ta

P

  pookie 12:26 30 Oct 2003

hi Djohn - sorry i wasn't ignoring your reply.

all users are connected via a network. it's not a dial up and if i right click it says 'local area connection speed: 10.0 Mbps' if that helps.

P

  bruno 13:10 30 Oct 2003

I had a lot of problems after installing the recent updates and only got my computer back in shape by doing a system restore.My problems were the opposite of yours,I could not hold a connection for more than 2 or 3 minutes.I still have not isolated the faulty one.

  pookie 13:37 30 Oct 2003

hi

just checked with the user and it's been having shutdown problems for about 1 week. no updates or software were added/deleted to just prior to the problem.

P

  pookie 15:21 30 Oct 2003

any other ideas?

P

  graham√ 15:32 30 Oct 2003

Have a look in Event Viewer(Start, right click My Computer, Manage) Application. Highlight an error, Action, Properties.

Always interesting to see what it's doing behind your back!

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