xp pro won't shutdown

  pookie 11:03 30 Oct 2003


as title says - it won't shutdown either through shutdown or restart. no new software/hardware added. anti virus is up to date. no error messages come up.

any ideas?



  [DELETED] 11:13 30 Oct 2003

PC Spec please and also include BIOS name and version. If you click here this will get all the info required.

  pookie 11:33 30 Oct 2003

hi lozzy

it's a dell - xp pro version 2002, optiplex gx260 with 2.4 P4 and 256 ram. i've not checked bios name as machine was ok tell recently and no settings have been changed by the user.



  [DELETED] 11:36 30 Oct 2003

Which ISP are you using and can you log off that OK?

  graham√ 11:43 30 Oct 2003

Is this one of the symptoms of Hotfix 811493, by any chance?

  pookie 12:08 30 Oct 2003


graham - i've checked the machine and that hotfix is not listed under add/remove programs (other hotfixs are). Do you mean that 811493 should be added to solve shutdown issue or that shutdown issue is a result of having 811493 installed?



  [DELETED] 12:11 30 Oct 2003

811493 can be a problem, depends on the ISP you are using. j.

  pookie 12:26 30 Oct 2003

hi Djohn - sorry i wasn't ignoring your reply.

all users are connected via a network. it's not a dial up and if i right click it says 'local area connection speed: 10.0 Mbps' if that helps.


  [DELETED] 12:35 30 Oct 2003

And there was I just starting to think you was!
:o( Only joking!

With AOL and Hotfix 811493 on a PC then the shutdown can be affected, and removal of the hotfix cures the problem.

Strange thing is though, several of the recent updates from Microsoft have upset my PC and I've needed to re-install drivers for sound/graphics, and my ISP. This could just be a matter of the up-dates overwriting AOL's settings though. j.

  bruno 13:10 30 Oct 2003

I had a lot of problems after installing the recent updates and only got my computer back in shape by doing a system restore.My problems were the opposite of yours,I could not hold a connection for more than 2 or 3 minutes.I still have not isolated the faulty one.

  pookie 13:37 30 Oct 2003


just checked with the user and it's been having shutdown problems for about 1 week. no updates or software were added/deleted to just prior to the problem.


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