Xerox WorkCentre 3345 - paper jam error

  Daniella Matthews 21:24 22 Jan 2019


I’m looking for some help with my Xerox WorkCentre 3345. I am getting the error Clear Jam in Machine - Open Back cover Remove sheet. Close cover

I have opened every possible place and there is no paper in the machine. It’s been turned on and off at the back and the mains and still no luck.

Does anyone have any suggestions or seen this before?

I have tried to get it repaired but was told people can’t really fix printers anymore and Xerox want nearly £300 for the repair (we may as well buy a new one!)

Many thanks!! Danni

  wee eddie 00:16 23 Jan 2019

Try looking at the gear wheels that drive the Paper Rollers. Frequently it is a small piece of paper, as small as a stamp, that will cause the jam

  Daniella Matthews 06:34 23 Jan 2019

Okay great, thanks I’ll give this a try now �

  alanrwood 10:38 23 Jan 2019

Yes wee eddie is correct. There will still be a very small piece of paper somewhere in the paper path. I don't know your printer but maybe you can hand crank one of the paper feed gears and see if it brings the piece of paper into view.

  Daniella Matthews 06:27 24 Jan 2019


I’ve looked for any traces of paper in the paper paths but cannot see anything and still getting the error.

Any other ideas?


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