Word problem encountered, but lost Product CD

  Keyhole 21:16 08 Feb 2004

When opening Word (from Office 2002), a pane opens saying "Microsoft has encountered a problem etc". I tried "Detect and Repair" from the help menu, but this requires the Product CD, which I have lost. I have the registration number and my OS is XP Home Edition. Is there any way to effect a repair without the original CD?

Have you tried contacting microsoft to have a look on there trouble shooting or email them direct.

  pc moron 23:57 08 Feb 2004

It might be a corrupt Normal.dot template.

Search for Normal.dot and delete it.

Word will create a new one the next time it starts.

  canard 00:03 09 Feb 2004

Belarc click here give you Windows product number so would think it should give you your Office product no too.

  Djohn 00:23 09 Feb 2004

Keyhole, If you have the original "Product key" number for Office 2002, then I think it will be OK to make a copy CD from someone else's, but use your own key to install.

The CD is only a bit of plastic, it's the product licence that you have paid for. This licence entitles you to have the program on your PC. Give Microsoft a phone call to double check, but I can't see any major problem with this. j.

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