On opening Word 2002 suddenly the font size is about 72 points yet the box says 12.I've closed the program, but it's the same again on reopening.I've shut down the PC for half an hour,tried System Restore, but no change.I use XP Home.Up to today no problems with Word.
Just a tip, when all is working well, search for normal dot in C:\Documents and Settings\yourname\Application Data\Microsoft\Templates. When it comes up in the search window, right click and go to properties then make the file read only. Ctrl + C and paste the copy into another location as a backup.
I followed all the instructions, and eventually had to uninstall,reinstall Word.The problem was still there!I have solved the problem however, by opening a letter written in Word,clicking on New> blank document.It opened Ok, and presumably remade a new normal.dot On closing, I've reopened Word several times with no problem.