Word 2000 fails to load

  James-338344 14:37 25 Jun 2003

I hope somebody can help me with this.

When I try to start MS Word from the MS Office toolbar or anywhere else, all that happens is that MS Word loads the display screen showing the registered users name and then freezes. It only happens to MS Word as MS Excel, Access and Publisher all load normally.

I've used system restore in case I did something like delete a file by mistake but no joy. Scan Disk says that there is no disk errors and uninstalling office and then reinstalling office doesn't solve the problem.

The sole error message I have had states that there is an error in the file "user.exe" and my understanding is that this is the Windows ME program.

Here's hoping for a solution


  VoG® 14:51 25 Jun 2003

Close Word.

Search for NORMAL.DOT (you will need to search for hidden files and folders) and rename it to ABNORMAL.DOT

Try starting Word.

If that doesn't work, rename the file back again and post back here.

  James-338344 15:38 26 Jun 2003

Just to say thanks for the advice and it seems to have solved the problem.


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