wont connect

  pete h 14:01 08 May 2010

hya my friend has a laptop that says its connected to the wireless network and has excellent signal but she still cant connect to the internet. can anyone help me on this one please


  mgmcc 14:12 08 May 2010

Has she actually "Connected" properly to the wireless network? In other words, scanned for Available Wireless Networks, selected the one whose SSID (Network name) matches that of her router and then clicked the option to connect to it. If encryption is enabled, the WEP/WPA key would need to be entered and she should then be connected.

If she has actually connected properly to the wireless router, does her Laptop have its proper IP address, probably a 192.168.x.x address?

  dawood 09:47 22 May 2010

Maybe that laptop did not connect to wireless network correctly, maybe it's connected to wireless network without having correct IP or gateway assigned, or DNS resolving problem. If you like, can ask you friend to take a look on these wireless network troubleshooting tips: click here

Hope this helps.

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