Wireless modem router will not connect to internet

  stevelp 21:35 26 Dec 2008


I recently bought a belkin ADSL wireless modem router so that I could get wireless internet acess for my laptop. I have fully functional BT broadband via a voyager 105 USB modem, but after following everything I have been told to do and trying various solutions, the router always fails to connect to the internet on the last stage in the setup program. I have tried to follow advice on similar subjects on this forum, but have had no luck; please can someone help?

Thanks very much,

  ambra4 02:54 27 Dec 2008

Ok Lets see if we can get you up and running

It is strongly recommended by All router suppliers that you use a physically connected cable
to the Router via a Ethernet RJ45 cable for router setup.

Using a wireless connected computer for setup is Not recommended to access router setup at any time.

Disconnect the USB modem from the phone line and the computer you can always reconnect if

the ASDL modem/router still not working

Connect Telephone Cable that came in the box to the ASDL/DSL Socket on Filter and to the ASDL socket on the Router

If you had a Telephone connected to the wall jack before, plug the phone into the socket on the filter mark Phone

If you have any Phone extensions, Fax Machine, Answering Machine, etc, an ADSL filter must be installed on each wall jack

Connect a second RJ45 Ethernet cable from Port 1 on the Router to the LAN socket on your Computer
Regardless of how many computers you are trying to network together, start with just one.
A bad network card, driver, cable, virus, or Spyware on just one PC can jeopardize the integrity of an entire network.
So turn off all but the main PC connected to the router
Once you get the PC connected to the router working properly, then turn on one more and get it working.
The key is to start with just one PC, then add the remainder one by one.
If any third party firewalls software are installed on any of the PCs, uninstall them.

This includes Zone Alarm, Sygate, Kerio, Norton Internet Security, Zero Knowledge Freedom, Cisco VPN Client, F-Secure, McAfee Firewall, Trend Micro, Comodo, PC Tools Firewall Plus etc.

In many cases, disabling the firewall is not enough; you have to actually uninstall it.

Forget windows firewall there is no need to disable

Do not install or re-install the firewall until after you have the network functioning properly.

Power up the hard wire computer only and check the following: -

Web Browser Settings

Internet Explorer 4.0 or Higher

Start IE web browser. Select-Tools-Internet Options-Connection Tab

In the “Connection” screen, there are three selections:

“Never dial a connection”,

“Dial whenever a network connection is not present”

“Always dial my default connection”.

If you can make a selection, select “Never dial a connection”.

If you cannot make a selection, select “LAN Settings”

Untick marks next to any of the displayed Options:

“Automatically detect settings”,

“Use automatic configuration script”

“Use a proxy server”.

Click “OK”. Then click “OK” again in the “Internet Options” page.

Network Adapter Set-up on all Computers

Also called a LAN card (Local Area Network) or NIC card (Network Interface Connection)

Click-Start-Settings-Network Connection

Double-click on the “Network Connection”

Right-click on the “Local Area Connection” associated with your network adapter

Select “Properties” from the drop-down menu.

In the “Local Area Connection Properties” window all boxes should be ticked

At bottom of display tick the box “Show Icon in Notification Area When Connected

A display Icon will appear in the task bar when you have finish the setup

If using Vista disable IPv6 in all computers both on the Lan card and wireless card, as it can

cause connectivity problem on your network
Download the pdf file will tell you how to disable IPv6 in Vista

click here

Click-Internet Protocol (TCP/IP) Click the “Properties” button

Select “Obtain an IP address automatically

Select “Obtain DNS server address automatically”

Click- Advanced-Click-WINS Tab- Select-Enable LMHOSTS Lookup if untick

Do Not Change Any Other Setting

Click “OK”.

Your computer network card is now configured for use with the Modem/Router

  ambra4 02:57 27 Dec 2008

Other Lan Card Setting

Right click on Local Area Connection Display Icon in the task bar

Click Status-General-Properties

At the top of display the type of Lan card will be displayed

Click Configure-Click-Advanced Tab

Click- Flow Control-Change to Hardware Default (Auto)

Click – Connection Type – Change to Auto-Negotiation

Click-Power Management Tab

Untick if selected "Allow Computer to turn this device off to save power

Network Connection Setting

Click-Start- Setting-Network Connection-New Connection Wizard

Select-Connect to the Internet-Next

Select-Set Up My Connection Manually-Next

Select-Connect using a broadband connection that is always on


Do the same set-up on the laptop Lan card

  ambra4 02:58 27 Dec 2008

Router Set-up

Power On The Router and reset back to factory default by pressing and hold the reset button at

the back of the router for 10 seconds and then release

Wait 1-2 Min’s until it synch with your broadband ISP

Start your browser and enter the router access code, check the manual for the correct code

Once you have access the router you need to use the following setting

Connection Type = PPPoA

Encapsulation Method: VCMUX

VPI: 0

VCI: 38

Authentication: Auto

Keep Alive: On

User Idle Timeout: 4320


QoS: On

User Name & Password that you presently use to access your ISP service

No need to worry about the Wireless system just yet

Once the router set-up is completed and you have SAVE the setting log out and close browser

Reboot the Router by power it off and back on and wait 1-2 Min’s

You should see 5 green lights showing on Modem/Router

The 2 displays Icon should be in the task bar

Right Click on the icon and Click –Status – Click Support Tab

What you should see is the following:

Address Type: Assigned by DHCP

IP Address 192.186.1.XXX which is the Computer IP Address

Subnet Mask

Default Gateway 192.168.X.X which is the router IP Address

If you click the Detail button you will see a lot more information the WINS Server is always blank

If you have any blank spaces (Gateway, IP address etc) you need to recheck the Router Setup

and Lan Card setting

All router have a reset button at the back of the router, which will reset the router back to the

factory default setting if required

It is sometimes desirable to reboot the router by Power it off and back on by removing the power

cable if you cannot access the Internet or find that access is very slow this will allow the router to

refresh the setting and synch with your ISP servers

You should now be able to browse the Internet

We will talk about wireless later once you have Internet access via the hard wire both on the

desktop and laptop computers

  stevelp 22:13 27 Dec 2008

Thanks very much ambra4! I don't know how, but it is working after that advice, and I managed to connect wirelessly on my laptop straight away!
Thanks again for taking the time to help.

  ambra4 22:21 27 Dec 2008

Always glad to help


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