Windows XP shutdown problem

  lulu648 00:59 20 May 2006
Locked

I bought my packard bell imedia 1404 PC in march and everything was fine until i recently got broadband internet.

If I have been connected to the internet, even for a short space of time, my computer hangs when i try to shut it down. I can log off and shut down easy enough however my pc hangs on the "Windows is shutting down" screen and the only way to turn it off is by the standby button.

I have also noticed that after being on the internet, upon trying to reconnect i just get a "this page cannot be displayed" screen and the only way to get back onto the internet is by restarting my computer, which means i have to turn it off and on again.

I am currently using tiscali broadband 2.3mb and i have a sagem ADSL USB box, and I am running on windows XP SP2.

Can anybody help me?!!!!!

  woofwoofbark 07:54 20 May 2006

I dunno if this will help , but , I had my comp hang on me on shutdown but only when I used peer-2-peer download programs ... it turned out to be the modem I was using , BT Voyager USB modem on BT Yahoo Broadband .. I have since bought a Trust 445 router and everything shuts off in seconds .... maybe your problem is to do with driver and you should check the net for a driver update .... just a thought !

hth

geo g

  wee eddie 08:08 20 May 2006

What AV and Spyware protection programs are you running?

  Eric half-a-bee 09:39 20 May 2006

Have a look at
click here

  Fruit Bat /\0/\ 10:11 20 May 2006

Shutdown problems
click here
click here
click here

  lulu648 10:45 20 May 2006

Thanks geo g, I was looking at USB device problems last night, there were no driver updates so I think it is definaltely a modem problem. Im gonna ring tiscali today and order a new one.

  lulu648 10:47 20 May 2006

Im using McAfee Internet suite 2006 and spy sweeper. Do you think it could be AV?

  Stuartli 11:23 20 May 2006

There's a section about this problem in the excellent TweakXP guide at:

click here

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