This problem started a few weeks ago and in spite of looking at the various websites and help forums I have not been able to find advice with which to correct this tiresome problem. From what I have read it is a problem with a long and painful history.
When I click the shut down button one of three things happen. Beginning with the commonest, and they are: -- 1 The shutdown screen says “logging off; saving your settings” and freezes on ” Windows is now shutting down”. I then the shut down the machine by holding in the power button for four or five seconds. 2 On clicking “ turn off the computer" the system freezes with the hourglass symbol displayed. When I press the power button for about a second the screen then the shows “logging off; saving your settings” but freezes on “Windows is now shutting down” and I have to shut down by holding the power button in for a further four or five seconds. 3 The computer shuts down normally. This is very much the least common occurrence and mainly seems to happen directly after I have started the machine up and not used it to look at any programmes such as e-mails or websites.
Yes, I had the ZoneAlarm problem -- I could not connect to the web but overcame the problem by downloading a patch from ZoneAlarm and since then there has been no problem in that direction. Perhaps I should uninstall it -- what do you think?