Windows Update and System Restore Errors

  Rickyv 08:11 29 Nov 2003

When i try to do a windows update Windows Update i get the message Windows Update has encountered an error and cannot display the requested page. I also get an error message 0x800A138F, which i cant find on Microsoft's website.

Also when I click on system restore, i get the message The procedure entry point RemoteAssistancePrepareSystemRestore could not be located in the dynamic link library WINSTA.dll

Can anyone help - please???

  AndyJ 08:20 29 Nov 2003

Have a look here click here

  Rickyv 08:32 29 Nov 2003

Thanks - but i have problems following the message. First- I dont have a system restore tab in part 1 question 3. Also i don't have a sr.inf file. The is one sr and another sr.pnf. I have also just noticed that if i right click on My Computer i get the same RemoteAssistance etc message i mentioned above.

  Rickyv 15:04 29 Nov 2003

Any other suggestions???

  Jester2K II 15:12 29 Nov 2003

the sr one is the sr.inf file. Right click it and select INSTALL as per the instructions above.

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