He's using Windows Vista Home Basic. Internet connection is OK.
A few weeks back I rolled back the PC to sometime in the summer (to a restore point), and the problem seems to have appeared because of that.
There's no error message...windows update just doesn't run (sometimes you see the egg-timer, sometimes not), although when I start task manager it shows Windows Update as running...running Windows in safe mode doesn't help - I have the same problem.
Obviously I want him to be able to download the updates, and
he isn't able to install a new printer successfully either.
I'm hoping a re-install of Windows isn't required.....any thoughts?