windows mail - problem recieving

  muscic lover 12:19 14 Nov 2009
Locked

have a friend using windows vista, and likes to use Windows mail to recieve all his emails from. His server is NTL/Virgin.
NOw he can send mail from win mail but does not recieve - he used to be able to.
His mail is all recieved at Virgin media site - nad is not loaded to win mail site.
He has to use the virgin site to read mail -but it used to load to win mail..... all the settings have not changed.......

Any ideas to try before we both go mad figuring this out.
I am stumped as to why this should occur - no settings have chanmged recently.....
Thanks very much in advance...

  Sea Urchin 12:28 14 Nov 2009

We need to know what error message he is getting when trying to receive mail

  muscic lover 12:59 14 Nov 2009

He gets no error messages.
He can send mail but, not recieve anything. The mail gets 'held' at the virgin media site - it used to be auto forwarded to his win Mail account.

No errors just mail held at virgin site, but still able to be read there - but would prefer to carry on using win mail.

  Sea Urchin 13:20 14 Nov 2009

But if he opens WinMail and clicks on Tools - Send and Receive - Receive All - he should either get a message saying 'No New Messages' at the bottom right-hand corner or an error message.

  muscic lover 14:46 14 Nov 2009

he gets the no new messages message, but that is even after sending himself a test mail. He sends it,it goes. no new mail arrives.
we wait 1 min - still no new mail
we check in virgin media - the test mail is there waiting. It used to be forwarded straight away to his win mail account - this forwarding no longer occurs

  Sea Urchin 14:54 14 Nov 2009

In WinMail go to Tools - Accounts - highlight account and Properties. On General tab - is the box ticked at the bottom beside 'Include this account when receiving mail or synchronising'? If not then tick and click Apply and OK.

If it is - try unticking it and Apply/OK. Close WinMail then re-open and tick and click Apply/OK.

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