windows 98 wont run ? why

  end 16:42 30 Sep 2004

colleague running win 98 ; before adding printer/scanner/copier to PC , ran ok, then after programing PC for the HP printer, refuses to load up beyond getting the Microsoft windows screan; gets buzzing noice from tower as soon as PC swicthed on;
disconnected new equipment from PC but still refuses to load up, and reconnected to printer but again refuses to load up;

(colleague is a beginner where dealing with computer problems are concerned , so basic, simple instructions on what to do or try would be apprreciated please; I have not seen the machine myself, but this is what she has described to me).

if necessary I will go and see the machine myself, but ideas on what to do or look for would be appreciated please;

is NOT connected to the internet, so hopefully has not got any bugs/viruses on the thing:)
any suggestions please team...

  VoG II 16:46 30 Sep 2004

See if it will start in Safe Mode click here

Then Start, MS-DOS (not quite sure where this is exactly in 98) and at the > prompt type

scanreg /restore

and press the Enter key. You should get a list of dates to restore from. Choose one (not the latest).

  Fruit Bat /\0/\ 16:51 30 Sep 2004

If she has a boot disk then boot from floppy then:

From a:> type "scanreg /restore" without the quotes and hit ENTER.

If no floppy try boot to Command prompt c:\ then type "scanreg /restore" without the quotes and hit ENTER.

  end 17:08 30 Sep 2004

she does not know what a boot disk is;
how does she boot to command prompt?

will be seeing her on Monday to try [email protected] suggestions, or how far she has managed, if at all, to get with them.
if necessary I will go and look at the machine armed with all these things to do, but will not have acceess to the net nor the forum at that machine:(

please keep suggestions coming , for my probable site visit,( yet another one!! ) and thanks team::))

  VoG II 17:10 30 Sep 2004

You can download a boot disk onto a floppy from click here

  Fruit Bat /\0/\ 17:14 30 Sep 2004

tap either F4 or F8 when booting to get a boot menu up select command prompt from there.

  end 17:14 30 Sep 2004

thanks peoples; keep ideas coming, and will report back; and my colleague says a BIG THANKS::))( and so do I!!)

  end 20:51 30 Sep 2004

which one on your click here do I choose to put onto floppy for her please?

  VoG II 20:57 30 Sep 2004

For what you want to do it should not make any difference. Note that the Alt1, Alt2 etc. are just different download sites.

  end 21:05 30 Sep 2004


something is now on floppy..i think:)
just hope if I have to, that her machine will let it load and run..

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