he just phoned me and said that when he tried to reboot the pc he gets messages in the bootup saying loads of files are missing and then gets smiley faces all over the screen then the pc does nothing and he has to press reset or the off switch.
i suggested to him that i'd install xp for him and then try to recover any old files he has lost with recovery software.
Send him AVG click here and tell him to to start his computer in safe mode click here , install AVG and run a virus check, the virus defs will be out of date but its worth a try. Also try stinger... click here
Or if he has AV then tell him t start in safe mode and run a scan.
what i'm going to do is install xp on an empty hdd that i've got and slave his hdd to it , recover the files he needs then run every piece of anti-virus ,adware and spyware software available to man as we know it , then transfer them to my external hdd.
once i've done this i'll fdisk and format his hdd , install windows and install avg etc. for him.
then plug the external hdd in and scan the files again to see if they are safe and if they are then i'll copy them to his hdd.
the stuff he wants to recover are holiday and birthday party photos (yes i know he should have backed them up) so hopefully i'll be alright and windows 98 will just be a memory