Windows 8.1 updated with Microsoft Media Centre

  Teddy Jeff 13:31 29 Aug 2014

I downloaded Media Centre to Windows 8.1 for a small fee. After the download my two optical drives were not working I checked in the Device manager and both drives had the message :- Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Unable to Load Device Driver} %hs device driver could not be loaded. Error Status was 0x%x

I telephoned a Microsoft Engineer and he told me after a good hour that the drives were not compatible with windows 8.1 I have ordered a new optic Drive and am waiting for delivery but I am not sure if that will solve my dilemma. Can anyone help please.

  Fruit Bat /\0/\ 15:17 29 Aug 2014

he told me after a good hour that the drives were not compatible with windows 8.1

sounds like baloney to me as all optical drives use the same basic drivers etc.

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41 Try this if the optical drives are not appearing in My Computer or Device Manager. (This is sometimes caused by the removal of Roxio or other writing software.)

click here and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect. This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7, and therefore should also work on 8 and 8.1 You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes click here works for XP Vista 7, 8, 8.1 click here manual fix Run regedit and navigate to registry key HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Highlight it and in the right pane, find the Upperfilters and Lowerfilters values. Highlight each one in turn, right click and delete them. Close regedit and restart the computer. If in doubt make a restore point before making changes.

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