windows 7 cannot read from DVDdrive

  Eileanbeag 20:21 08 Aug 2014

Inspiron laptop needs to be returned to factory settings via system image as it has a virus. The computer show dvd drive but cannot read from disc so csnnot boot. Help. Laptops is running Window 7 home

  Fruit Bat /\0/\ 20:31 08 Aug 2014

Shouldn't need DVD

  1. Start the computer.
  2. As the computer starts, press the F8 key until the Advanced Boot Options menu appears on the screen.
  3. Press the down arrow to select Repair Your Computer on the Advanced Boot Options menu, then press Enter.
  4. Specify the language settings that you want, and then click Next.
  5. Log in as a user who has administrative credentials, and then click OK.
  6. Click Dell Factory Image Restore.
  7. In the Dell Factory Image Restore window, click Next.
  8. Click to select the check box for Yes, reformat hard drive and restore system software to factory condition.
  9. Click Next. The computer is restored to the default factory configuration.
  10. When the restore operation is completed, click Finish to restart the computer.
  alanrwood 16:41 09 Aug 2014

Then burn yourself some new Recovery DVDs.

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