Windows 2000 problems: hard disk related?

  Handy Spinner 11:08 03 Nov 2004

Quoting from the email my friend sent me...

"It certainly doesn't seem right at the moment. Awful trouble getting it to start up properly today. Various aditional messages : upsd.exe failed to initialise properly, explorer.exe and mstask.exe (or poss nstask.exe) both 'generated errors'

I get the blue screen regularly on the first start up, and typically have to restart. The file mentioned on the blue/white screen is ntoskrnl.exe which rings a bell - ((I think it was a Sygate message mentioned kernel files - ??))

Also after Windows starts a warning message tells me that HID.DLL is missing or can't be found.

Then there is the disk check program that Windows runs. I've had that two or three times."

I, unfortunately, do not have a lot of experience with Win 2000, so maybe someone here could indicate to me the problem? We installed a new hard disk fairly recently, and before that, new RAM.

Many thanks,


  Smegs 11:26 03 Nov 2004

click here HID.DLL looks like some kind of driver.

click here Ntoskrnl.exe could be a number of things.

  AndySD 11:46 03 Nov 2004

If he can get into windows and has the 2000 cd then try the System File Checker.

Start then Run type in


click ok

type in

sfc /scanonce

hit enter.

  Handy Spinner 14:40 21 Nov 2004

I've tried removing some recently installed RAM, but it still doesn't alsways boot up correctly.

He says that after rebooting after the blue screen, his modem won't owrk, and then he has to reboot again. I think he uses an ISDN box though as his external modem. Does this suggest anything to you?

I'm wondering if a new motherboard, processor, and re-installation of Windows would do the trick.

Further help would be greatly appreciated.

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