I've had this issue for a few weeks now and it went away about a week ago but it just recently came back. The issue started when I decided to reinstall everything on to my computer after some performance issues thinking it would help w/ it. After I installed windows and all my smaller files though, I started downloading larger files such as games and this is when the freeze happens. The computer completely freezes and I'm unable to do anything unless I hard reset my computer. The problem consistently happens and I can't find a fix to the problem.