windows 10 and cordless headphone problem

  KEITH 1955 17:41 01 Oct 2016
Locked

Tried a set of HW-398M cordless headphones. Windows found and paired them but i got no sound. I went into all sound tabs and return to default and apply were greyed out on all pages. Even stranger when i went to the test sound tab all the frequency tabs were greyed out so when i pressed play nothing happened. yes i did set the headset as the main playback/record object. I would be interested to hear from anyone who had similar problems and what you did about it as i am now unsure about trying a different make in case the same thing happens again.

  KEITH 1955 10:33 02 Oct 2016

an update to my thread , i got an email from the seller because i posted this on amazon where i bought it from , the seller sent me a link to get a firmware update to the headphones but you must not do it on a windows 10 pc ? . the email arrived after the goods were returned but i have 1 question .... to future proof the product why was this link not printed in the manual.

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