Win XP New Network connection problem

  clayton 19:03 02 Sep 2003

When a friend gets to the point " How do you want to connect to the internet the only option she has is using a broadband connection" she wants the option using a dial-up modem how can she fix this thanks.

  Rayuk 19:09 02 Sep 2003

Go to
Control Panel/Network&InternetConnections/InternetOptions/Connections/Add

  clayton 19:23 02 Sep 2003

Thanks Rayuk but shes gets a error.

  Rayuk 19:25 02 Sep 2003

What is the error that is coming up,can you give full details please

  harry_b 19:37 02 Sep 2003
  clayton 19:49 02 Sep 2003

error 711

  Rayuk 19:52 02 Sep 2003

Go to Microsoft Knowledge base article

  clayton 20:11 02 Sep 2003

she is unable to click Start under Service status as its greyed out,think its time for a new install of xp.

  keith-236785 20:36 02 Sep 2003

has she ever used dial up networking to access the net?, if so then you could try System Restore back to a time when it did work, beats a full re-install anyday.

good luck

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