Will not connect to the internet. Virus/Trojan?

Hi Woolwell wifi

The icon in the taskbar says excellent connection

IE?

let Internet explorer diagnose the problem.

First is anything else connecting via the router to the internet such as a tablet or smart phone? if so router is PK and its the PC problem.

If nothing will connect then possibly router or line or even the ISp is down at the moment. (My phone socket failed and I couldn't ring out / in or connect broadband check if the phones working.)

Problems with the connection from the router to the internet - which is what you've got - are much more often caused by something other than a virus/trojan, especially with wi-fi (which as far as i'm concerned is akin to black magic anyway...). I fear your son may be jumping to conclusions (easily done these days with all the malware flying about - but that paranoia (OK, then, legitimate mistrust) can easily lead us to blame malware rather than something less sinister). As Woolwell says: first, try and let Windows repair the connection.

Fruit Bat /\0/\: as the OP says, his desktop can connect - it's just his laptop that won't.

Check router settings not blocking laptop.

Any virus or trojan that cut it's host off the Internet, would be pretty useless.

As the others say. Look elsewhere.

The status of the connection states its connected. Everything hangs and moves very slowly like there is something tying up the ram although in safe mode moves normally. I have run an anti-malware, IObit and even on a full scan found nothing in S.Mode. I have looked for anything suspicious in 'Alt-control-delete' and could see nothing that shouldn't be there. I wonder if this is embedded into the system? I know I could put a fresh XP wipe over on but as I have everything just right was hoping to alleviate the problem via a software or deletion fix.

I have temporary stopped the firewall and anti-virus programmes without success.

I have temporarily stopped the firewall and anti-virus programmes with no success.