Will internet banking be safe to use now? + The Microsoft phone scam

  snowy30 00:50 22 Oct 2011

It's been a while since I posted on PC Advisor's forums.

Thursday lunchtime I gets a call from someone claiming to be from Microsoft, catching me off guard, I was foolish enough to fall for the scam. They said on the phone that they detected a lot of viruses on my computer. They gets me to switch on the computer, type in eventvwr in the run box, bringing up the eventvwr window, and pick out the number of warnings and errors in APPLICATION. They then told me to click on SYSTEM and see how many warnings and errors there were - when I said there is only one warning, by the sound of his voice he sounded quite surprised and stumped.

He gets me to type www.support.me in the run box to bring up a web page, and enter a pin number. When I clicked on CONNECT TO TECHNICIAN, I allowed them to take control of my computer apparently running a scan, which suppose to have detected all these spyware, malware etc. They then given me a choice of different warranties like £125 for a year+1 and depending on the warranty I want it goes up in price. They said they will send me a form to fill in rather than giving it over the phone, which I didn't give my email address, house address or my bank details.

I scanned my computer using NORTON 360 and downloaded MICROSOFT SECURITY ESSENTIALS neither of which detected anything on the computer. But I'm still a bit concerned that there's anything lurking on this computer them scammers could use to spy on my online password and number should I ever log in to my bank account. I say this computer, because I have a laptop. When I rang my bank today (friday) they asked if I wanted them to suspend me from logging into my bank account.....even though I haven't logged into my bank account since then on this computer, I was wondering is there a chance they could?


  snowy30 00:54 22 Oct 2011

Oh, and by the way, when I looked into NORTON's security history on here it detected a couple of their IP addresses. If that'll be of interest to anyone

  Terry Brown 09:45 22 Oct 2011

I would say for a start change all your passwords for any sensitive accounts (i.e. Bank). If you have a password to access your system - Change it, if no password- go to USER and create one.

Have a look on your banks website and they should have anti-phishing software you can download ( Rapport is one of the better ones, as it checks each web address with the registered address to see if it is true or false), your bank may also have it's own Anti-virus software (normally free)you can use.


  Woolwell 11:50 22 Oct 2011

MSE should not be run with Norton. I hope that you have now uninstalled MSE. It is not wise to run 2 anti-virus programs together. Malwarebytes or Spyware Terninator may have been a better choice.

Changing all passwords (banking, e-mail, etc) is a sensible move.

This is a well known scam. You are not the first to fall for it and regrettably probably not the last. Every event viewer will have warnings and alerts and they are preying on this and charging to fix mainly non-existent problems. In this case I suspect the scam is to extract money for doing nothing.

  snowy30 18:31 22 Oct 2011


I've uninstalled MSE and downloaded Spyware Terminator from FileHippo. I done a quick scan, and it found 27 tracking cookies, which is a very low risk.

Even when I change my passwords for email, bank etc. is there any chance it will be picked up by the scammers?

Thanks for you replies, guys.

  Woolwell 18:34 22 Oct 2011

You'll be changing your passwords on-line. You can use IE's Inprivate Browsing (under Tools) or Firefox Private Browsing (also under tools) this will mean that the history will not be kept and is the safest way to do online banking, etc. There is a very low risk this way.

  Woolwell 18:35 22 Oct 2011

ps if you want to be really safe then use a virtual keyboard to avoid keyloggers

  snowy30 19:14 22 Oct 2011

I checked InPrivate filtering which is under Safety in IE. How and where do I get a virtual keyboard from?

  Woolwell 21:30 22 Oct 2011

It's not in private filtering but inprivate browsing under tools.

Norton's Identity Safe should do the equivalent of a virtual keyboard.

  rdave13 21:43 22 Oct 2011

I'd also check if you have a strange program installed on your PC. Something you don't remember installing. Teamweaver, for example only, although a good program, can be used to access your PC. Have a look at your 'all programs' list. As for virtual keyboard XP, Vista and 7 have these so just search how to open it. Ease of access in Vista and 7 I believe.

  snowy30 17:57 24 Oct 2011

I think there was something called Advanced WindowsCare V2 that was downloaded.

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