I’ve recently been sent a new router from virgin, and although there wasn’t a problem with my old one. It was an upgrade so I had it anyway. Now, in short I can’t get a WiFi connection at all now, I’ve even tried the old router and now that doesn’t work, if I plug the Ethernet cable direct to my TiVo box then I can view YouTube through the TiVo which suggests I am getting an internet connection, just wondering what I am doing wrong?
You would need to put it into your Computer, Tablet or whatever device you are trying to connect by WiFi. It will be different to the code you had with your old router and you will find it printed on the label on the base of the router. If the new router is a Superhub 3 (the one with a white light on the front) there will also be a little card slotted in the base with the router number and security code on it.
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