wifi not working unless I strt Word

  Trevorcnc 21:02 16 Dec 2015
Locked

hi afer using Ashampoo to create a CD my wifi wont connect. I can see the router but if I try to connect I get a message saying ' cant connect ...'. I cant however see all networks in the area i.e. my neighbour. The strange thing is that if I start word or other office program, I can see all/networks and can connect to the router. The next time I start the laptopI cant connect untill I start word.

I am using win 7 on a laptop.

My other devices connect fine.

I Hope someone canshed some light on this

Trevor

  difarn 07:51 17 Dec 2015

Have you tried deleting the wifi connection and allowing your laptop to find it again?

  Trevorcnc 08:34 17 Dec 2015

Hi I renamed the wifi connection and created a new one. This did not make any difference

  difarn 08:38 17 Dec 2015

You could try restoring the laptop to before you used Ashampoo.

Have you tried the built-in repair a network connection tool?

click here

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