If it is a dual band router than both bands should show up in wifi networks when it shows which networks are in range and which one your device is trying to connect to.
If it is trying to connect to 5GHz then you need to check that your adapter supports this.
This article describes the steps to take:-
click here could go into the settings on your home hub to see the wireless mode it is set to. It explains the different modes. If it is set to 1 you could try one of the others to see if you can get online.
This article explains about the wireless settings on the home hub 5.
When I log onto the Hub Manager (Smart Hub/ Home Hub 6) I can see that the laptop is connected on the 2.4Ghz band. The laptop also shows that it is connected. But no web pages can be displayed. And then last night it suddenly connected but tonight no luck. I don't know where to go from here.
Hi difarn, apologies for not replying sooner. I have mostly been pulling my hair out and swearing. my driver is a Broadcom 802.11n which connects at 2.4GHz. It is as updated as it can be. I can't remember the lad's driver but I know it connects on 5 GHz so it's not the same as mine.
Sometimes I can connect to the internet on wifi but I have to continually open up the browser, close and re-open until I get a connection. I always try the google search page as it doesn't have much content. Once I get a connection I can then get onto other sites and slowly the speed builds up until it's as quick as using Ethernet.
But sometimes I can't connect at all after dozens of attempts.
I'm going back to BT to cancel the contract and go back to using my Homehub 3. It was quick enough for my use and the kids will have to lump it. Maybe cancelling will spur BT into action because I can't be the only person with this problem after upgrading.
Good morning Luc123. I had a few teething problems myself when I moved from Hub 4 to Hub 6 but contacted BT through their Internet site and through their 'live chat' in India option. They talked me through the set up and it took a while but they were very patient as I am by no means pc literate. Give it a go as the difference between 4 and 6 is amazing so persevere.
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