I think I have the same problem. It tells me that I'm connected, Kazaa is fully functioning as well, but internet explorer doesn't connect for at least 15 minutes. And when it does, I have to frantically click every link for any kind of response. I too am running bt broadband on xp and have only had it for a few days. Would I be better off cancelling and going with someone else? If so, can anyone reccommend a good provider?