Whilst surfing ISP software crashes

  samzy 08:13 17 Jun 2004

During surfing the ISP (Tesco) software suddenly crashes. The PC is left unaffected. This happens more during the day, and less in the evening.

Norton antivirus software is up-to-date and shows no viruses. I do not have a Firewall installed. OS, XP, updates are up-to-date. Internet provider is Tesco, have said they will get back to me and have not. Any suggestions on how to cure this problem would be appreciated.

  Jackcoms 09:29 17 Jun 2004

What exactly do you mean by "suddenly crashes"?

Are you disconnected, does the PC shut down?

  samzy 18:13 17 Jun 2004

The ISP software is disconnected. The PC does not shut down.

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