Flak999 as VoG™ it is a very busy site and yes a pain is an understatment when these problem's arise but they do!
As it's been said the FE is aware (God i dont want your job FE your welcolme in the nicest possible way lol)
But it is the case of imaging a very busy phone line like the (Child Support)>(Inland revenue)if you ever dealt with those peep's then you know every song in the chart's lol again,(You are on hold your call is important to us bla bla)just chill and think on that' that's how busy our good ole PCA is.
Ps. for want of a better explanation lol.